Log ins are a pain

[Michael Reck]

Hello everybody,

I understand all your frustrations with the login process and will attempt to address your questions/issues.

1. The drop down menu for the username/password selection is a function of the web browser (IE, Firefox, Chrome) and not of MSWorld. You can Google for the terms <Browser Name> remember password for information on how to enable this feature.

2. I will investigate the "Remember Me" button bugs and the double login/logout process. It will take me a couple of days to go through the code and find where the issue lies so please be patient.

3. MSWorld.org is not a secure site like banks, but we do require logins as we have forums and chats that require valid users be connected.

Being able to identify our users this way enables us to provide our weekly MSWorld Express newsletter. We also gather statistics on the number of active users which areas are visited and how they arrive to MSWorld. NONE of this information is recorded with your login/personal information.

This information helps us to work with our sponsors who provides the means to keep this site available for all members. As per the Terms and Conditions, MSWorld does not share/sell ANY information with our partners or sponsors.

[justacowgirl]

Thank you for the explanation..however; I believe that you would receive the same login information for you statistics if your program "recognized" my computer each time instead of making me type my log in every 2 hours?

Am I correct?

j

[justacowgirl]

A reply?

j

[beckyr]

It's not a recognition issue, it is a software issue. The vBulletin Software just logs ANYONE out after not being used for 2 hours. That is something that cannot be changed.

I understand your frustration, but unfortunately the software is that way. I don't know what else to say but that is the only way to explain it.

Does that help at all?

[skreynolds57]

How about the log in, log out and log in again, scenario?

[KarenR]

How about the log in, log out and log in again, scenario?

Every time you leave MSWorld, you must / should log out.

The message board software only keeps you logged in for 2 hours, but the main website keeps you logged in for much longer. After 2 hours of inactivity the message board software will automatically log you out.

If you do not log out, when you return you may have been automatically logged out of the message board but not the main system / home page.

So, it may appear that you are still logged in, and you are, but to the main site only.

You will need to totally log out from the main site then log back in in order to post to the message board.

I have been told, and our technical team can correct me if I am wrong, that having the message board software log you out after 2 hours is for your protection and privacy. There are "spiders" that troll websites trying to harvest personal information, such as your email address if you have it in your profile. Logging out prevents the spiders from accessing that information.

I hope that helps.

[Nebbykoo]

I've been a member at a lot of message boards over the years, and this is the ONLY ONE that logs you out after 2 hours. I don't see this as a security issue, so just increase the time to say, 24 hours, and that would be sufficient.

[mcfox]

I understand all your frustrations with the login process and will attempt to address your questions/issues.

1. The drop down menu for the username/password selection is a function of the web browser (IE, Firefox, Chrome) and not of MSWorld. You can Google for the terms <Browser Name> remember password for information on how to enable this feature.

2. I will investigate the "Remember Me" button bugs and the double login/logout process. It will take me a couple of days to go through the code and find where the issue lies so please be patient.

3. MSWorld.org is not a secure site like banks, but we do require logins as we have forums and chats that require valid users be connected.

Hmm. Are you saying, "We care about our users but we're going to keep doing it anyway."

Logging in every visit is a total pita and I've only been able to post for about 2 days. Goodness knows how regular members feel! I don't know of another forum that does it anywhere on the web.

This is a vB forum so why not just set the cookie to permanent? Unless of course, you've heavily modified the coding. Even if you have I see no reason not to keep users logged in permanently.

[hope32]

I've been a member at a lot of message boards over the years, and this is the ONLY ONE that logs you out after 2 hours. I don't see this as a security issue, so just increase the time to say, 24 hours, and that would be sufficient.

I totally agree. I don't understand why MSWorld would persist in using software that has such an annoying, inconvenient and unnecessary feature if it truly cannot be changed.

[mcfox]

I totally agree. I don't understand why MSWorld would persist in using software that has such an annoying, inconvenient and unnecessary feature if it truly cannot be changed.

It isn't the software. VBulletin (the software in question) can be set to keep users logged in permanently (if I remember rightly, that's the default).

[hope32]

It isn't the software. VBulletin (the software in question) can be set to keep users logged in permanently (if I remember rightly, that's the default).

Interesting, since BeckyR said: "It's not a recognition issue, it is a software issue. The vBulletin Software just logs ANYONE out after not being used for 2 hours. That is something that cannot be changed.

I understand your frustration, but unfortunately the software is that way. I don't know what else to say but that is the only way to explain it.

Does that help at all?"

[mcfox]

Well, someone has been fiddling with something as the forum isn't auto logging-out any more so that solves the problem.

[Michael Reck]

Hi mcfox,

Yep, that was me. I was fiddling with some settings the other night with the web software about extending the "Remember Me" time to 3 months. I think I've got everything set. Though there are still situations where you may still be logged out early. (Clearing your cookies will do that)

There must have been a setting that I updated that fixed the Forums double login activity. Not sure what exactly did it but if others can confirm that it's working better that would be great!

[Redwings]

The login problem seems to have been fixed. Except that it's been fixed so well that I can't log out because I'm automatically logged in whether I want to be or not. And I have not selected "remember me." Can the logout feature be restored?

[mcfox]

Yep, that was me. I was fiddling with some settings the other night with the web software about extending the "Remember Me" time to 3 months.

Good job.

The login problem seems to have been fixed. Except that it's been fixed so well that I can't log out because I'm automatically logged in whether I want to be or not. And I have not selected "remember me." Can the logout feature be restored?

Hmm. A couple of things spring to mind.

Try checking the 'Remember Me' option then using the 'Log Out' link at the bottom of the page, then logging back in again. With any luck it's a simple cookie problem and that will clear it so you can log out whenever you wish.

Failing that, try going to the home page: http://www.msworld.org
and logging out there.