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    Surprising insurance reachout

    In trying to make sure that I jumped through every hoop for the upcoming Ocrevus infusion, I reached out to insurance to be sure that I was completely pre-authorized and covered. That was about two weeks ago. This past week a real human being called me from Aetna, provided a direct phone line and her name and said to contact her with any questions for this and future infusions. This was remarkable to me. I guess they realize they are stuck with me and might as well work together. Imagine if that were the default for all insurance!

    #2
    Originally posted by Temagami View Post
    This past week a real human being called me from Aetna, provided a direct phone line and her name and said to contact her with any questions for this and future infusions. This was remarkable to me.
    Most MS drug companies have a patient assistance phone number. I'm glad yours is not only receptive but also proactive. :-)
    ~ Faith
    MSWorld Volunteer -- Moderator since JUN2012
    (now a Mimibug)

    Symptoms began in JAN02
    - Dx with RRMS in OCT03, following 21 months of limbo, ruling out lots of other dx, and some "probable stroke" and "probable CNS" dx for awhile.
    - In 2008, I was back in limbo briefly, then re-dx w/ MS: JUL08
    .

    - Betaseron NOV03-AUG08; Copaxone20 SEPT08-APR15; Copaxone40 APR15-present
    - Began receiving SSDI / LTD NOV08. Not employed. I volunteer in my church and community.

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      #3
      Happy for you!

      Aetna is my supplementary ins. after Medicare and I've been very satisfied with them. Got it as a retired employee through work and have had similar good experiences.

      Good luck with Ocrevus!
      1st sx '89 Dx '99 w/RRMS - SP since 2010
      Administrator Message Boards/Moderator

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