Is there a way to put documentation into one's social security file? One of my children receives SSI. Was scheduled for a phone SSI Review. I sat literally next to my phone 15 minutes before the scheduled call.
Call came in 15 minutes late. As I picked up on the second ring, my answering machine also picked up. Not sure if SS employee heard me put they hung up - didn't leave a message. I immediately called my local office - was on hold for 15 minutes. Did speak with another SS representative and explained what happened. Was told I might get a call back that day. No call back.. Waited until after 4pm and called main SS 800 number. Advised wait would be 2 hours.... Did hold for about an hour and gave up.
Called my local SS office first thing the following business day (it was a Monday) and told them what had happened. Told I might get a phone call that day - no call. Did get a letter on Wednesday from SS indicating I failed to keep my appointment and that I now must report to my local office (GREAT....... Between my fatigue and my difficulties with hearing, walking and concentration - I won't be in a good mood but will have to appear to be in a good mood.)
At this point I almost think it's SS fault the appointment was not kept - they hung up on me! Of course, I won't say that to them but I would like an explanation placed in my child's file regarding the missed appointment. Can I do that and if I can, what's the best way to accomplish that?
Dreading the hours I will now spend at the local SS office...... IS there any chance the appointment could be re-scheduled to a phone appointment?
Call came in 15 minutes late. As I picked up on the second ring, my answering machine also picked up. Not sure if SS employee heard me put they hung up - didn't leave a message. I immediately called my local office - was on hold for 15 minutes. Did speak with another SS representative and explained what happened. Was told I might get a call back that day. No call back.. Waited until after 4pm and called main SS 800 number. Advised wait would be 2 hours.... Did hold for about an hour and gave up.
Called my local SS office first thing the following business day (it was a Monday) and told them what had happened. Told I might get a phone call that day - no call. Did get a letter on Wednesday from SS indicating I failed to keep my appointment and that I now must report to my local office (GREAT....... Between my fatigue and my difficulties with hearing, walking and concentration - I won't be in a good mood but will have to appear to be in a good mood.)
At this point I almost think it's SS fault the appointment was not kept - they hung up on me! Of course, I won't say that to them but I would like an explanation placed in my child's file regarding the missed appointment. Can I do that and if I can, what's the best way to accomplish that?
Dreading the hours I will now spend at the local SS office...... IS there any chance the appointment could be re-scheduled to a phone appointment?
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