My first dose observation for Gilenya was scheduled for February 4. I received something in the mail today congratulating me on my first dose which is scheduled for February 11th. I immediately called them and they admitted the error. I reminded them of all the arrangements my wife and I had to make for the 4th now we have to undo those and make arrangements for the 11th. if this wasn't the first time they made a mistake or blunder I could overlook it.
But ever since I have been dealing with Novartis it has been one thing after another. I certainly hope the medication works better than their customer service.
But ever since I have been dealing with Novartis it has been one thing after another. I certainly hope the medication works better than their customer service.
Comment