Vets rate the care you get from your local ( or not too local ) VA health care here.
I get my care from the VA in Nashville and over the last 2 years it has gone from GOOD to UGLY in rating.
Calling the Tele-care ( nurse, pharmacy, scheduling) will drive you nuts quickly. Most of the time you don't get to talk to anyone, and when you do they may or may not do anything depending on the roll of a dice. This means that they don't even contact your PC or even an actual nurse about why you called. and even when they do it can be days before you get called back. This has happened many times with both myself and a Vet that I am friends with here.
Getting a consult request for problems is almost impossible. Over a month ago I was in the ER for GI problems and the ER doc told me he was going to put in a consult request for a GI doctor. To date the request for a consult has not even been put into the system despite many call by me to the VA.
Getting your medications is a nightmare. They will not refill your RX at the hospital, and getting through on the phone to get your refill does not happen very often. Earlier this week I called about one of my BP meds as I was out of refills of it. They told me they would contact my PC to get the refill order that day, to date that a refill has not been done even though I told them I only had 5 days lift of the med.
While I have documented PTSD I am getting no treatment because I live over 2 hours from the VA. They only want to treat it with group sessions.
I have had 2 heart attacks and had a 3x bypass in 2006 and have a heart murmur, yet they will not schedule any ongoing cardiac care for me.
I guess that covers most of it except the Patient Advocacy office also doesn't do their job.
Dennis
I get my care from the VA in Nashville and over the last 2 years it has gone from GOOD to UGLY in rating.
Calling the Tele-care ( nurse, pharmacy, scheduling) will drive you nuts quickly. Most of the time you don't get to talk to anyone, and when you do they may or may not do anything depending on the roll of a dice. This means that they don't even contact your PC or even an actual nurse about why you called. and even when they do it can be days before you get called back. This has happened many times with both myself and a Vet that I am friends with here.
Getting a consult request for problems is almost impossible. Over a month ago I was in the ER for GI problems and the ER doc told me he was going to put in a consult request for a GI doctor. To date the request for a consult has not even been put into the system despite many call by me to the VA.
Getting your medications is a nightmare. They will not refill your RX at the hospital, and getting through on the phone to get your refill does not happen very often. Earlier this week I called about one of my BP meds as I was out of refills of it. They told me they would contact my PC to get the refill order that day, to date that a refill has not been done even though I told them I only had 5 days lift of the med.
While I have documented PTSD I am getting no treatment because I live over 2 hours from the VA. They only want to treat it with group sessions.
I have had 2 heart attacks and had a 3x bypass in 2006 and have a heart murmur, yet they will not schedule any ongoing cardiac care for me.
I guess that covers most of it except the Patient Advocacy office also doesn't do their job.
Dennis
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