So I call the doctor's office to refill a prescription and speak with a nurse since I really want to know what the game plan is going forward with my MS and these annoying symptoms.
The "first line of defense" person answers and asks what I need. I tell her that I need a refill of my prescription and give her the name of the drug. I then ask to speak with a nurse. She says "Why do you need a nurse?" with an attitude. I breeeaaaathe. I say "I'm having annoying symptoms I'd like to discuss with her and I wanted to know what the game plan is going forward." She says "What symptoms???" I tell her. She asks "how much medicine do you take?" I tell her "half a pill, three times a day." She says "what is the DOSAGE, ma'am???" I'm like, "isn't it there in your computer?" She sighs and says "MOST OF OUR PATIENTS AT LEAST KNOW HOW MUCH MEDICINE THEY ARE TAKING."
No. She. Didn't. "Most PROFESSIONAL doctor's offices at least know how much medicine they are prescribing their patients without needing to rely on the patient to tell them." ....is what I would have said if I wasn't in shock at her rudeness. It never happens when you're ready.
This doctor is great and one of the best MS doctors in the country and he's at RUSH in Chicago which is really highly rated but....it's honestly starting to feel a little like a MS assembly line where they treat us based on what they've done in the past. Does that make sense? I just don't feel like an individual. That said, they obviously have tons of experience with MS so I'm probably better off just staying put and thanking heaven that I can't reach through the phone and strangle some people.
The "first line of defense" person answers and asks what I need. I tell her that I need a refill of my prescription and give her the name of the drug. I then ask to speak with a nurse. She says "Why do you need a nurse?" with an attitude. I breeeaaaathe. I say "I'm having annoying symptoms I'd like to discuss with her and I wanted to know what the game plan is going forward." She says "What symptoms???" I tell her. She asks "how much medicine do you take?" I tell her "half a pill, three times a day." She says "what is the DOSAGE, ma'am???" I'm like, "isn't it there in your computer?" She sighs and says "MOST OF OUR PATIENTS AT LEAST KNOW HOW MUCH MEDICINE THEY ARE TAKING."
No. She. Didn't. "Most PROFESSIONAL doctor's offices at least know how much medicine they are prescribing their patients without needing to rely on the patient to tell them." ....is what I would have said if I wasn't in shock at her rudeness. It never happens when you're ready.
This doctor is great and one of the best MS doctors in the country and he's at RUSH in Chicago which is really highly rated but....it's honestly starting to feel a little like a MS assembly line where they treat us based on what they've done in the past. Does that make sense? I just don't feel like an individual. That said, they obviously have tons of experience with MS so I'm probably better off just staying put and thanking heaven that I can't reach through the phone and strangle some people.
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